Invitation & Stationery
FREQUENTLY ASKED QUESTIONS
Availability | We will always be available for ANY questions that you might have about your order. Most all of our customer service is handled via email, but we also offer customer service by telephone or in person if needed.
Cancellations | Cancellations are costly to everyone, so please make sure you read our policy as you do agree to accept our policies when you submit an order. We only pass the costs of cancellation onto customers who cancel and as such, we are able to keep these costs from raising the prices on our products and services to everyone. If you have approved your design for printing, it is too late to cancel your order. THERE IS NO CANCELLATION or REFUND OF AN ORDER AFTER IT HAS BEEN APPROVED FOR PRINTING, HAS BEEN PRINTED, OR HAS BEEN SHIPPED. If you have any questions on our policies, please call us before placing an order.
Changes | Changes can be made up until you have signed off the final proof and it has been sent to printing.
Color Matching | Just give us a swatch of what it is you’re trying to match (i.e. bridesmaids’ dresses) and we will do our best to match the exact colors for you. Please keep in mind Colors can vary from monitor to monitor and Colors on screen are notoriously different than printing. So we do offer a final official proof for you to review for printing and production begins.
Delivery & Shipping | If you are in the Chicagoland area the option to pick-up your order FREE of charge at our studio is available. Hand-delivery is possible within a certain area if our schedule permits, delivery charges will apply. All shipping and postage will be assumed by the client. We are not responsible for any damages incurred during shipping or mailing or invitations that are not delivered. USPS, UPS Ground, or FedEX is used for any orders shipped. Shipping charges will be added to your final invoice.
Design Property & Ownership | All designs and concepts are property of aDORAble Designs. All work may not be reproduced in any form without formal consent from us. We retain all personal rights to use the preliminary and completed designs for the purpose of display or for other clients, upon request.
Quality | Please remember that you are buying a handmade product. While I pride myself in the beauty and perfection of my work there may be very small differences due to the handmade nature of the product. The invitations created are of keepsake quality. Using high quality materials each item is hand assembled with love, passion, and pride from every cut, fold, and embellishment.
Payment Options | Currently we accept cash and check and credit cards. Credit cards are processed via PayPal. There is a $50 fee for any returned checks.
Photography Permissions | If your order involves pictures- it is your responsibility to make sure you have the permission of the photographer to use the pictures for reprinting. Please respect the work of your photographer and make sure they have given written permission to re print their photographs.
Pricing | We will also work within your budget to choose the perfect design that best suites you. Your price will be calculated based on the design, quantity, materials and printing method. There will be a full quote provided up front so you won’t get any surprises. We do reserve the right to change prices without notice. Quotes are valid for 14 days after the quoted date.
Printing | There is a variety of printing methods (digital, digital offset, screen printing) depending on what it most appropriate for the style, materials and budget of the job.
Proofing | Once an order is placed we will create digital file proofs for you to review. It is your responsibility to carefully review your proofs for any errors – spelling, layout, etc. Once you give your final approval any errors are corrected at your expense. If there is any deviation from the agreed-upon set-up of your order, the incorrect portion of your order will be replaced at no additional cost to you.
Quantities | On most of our design suites there is a minimum order required. However, once you have approved your final proof, quantities ordered absolutely may not decrease. It may be possible to increase your order quantity. Consider ordering an additional 10 invitation suites for keepsakes and any last minute guests that may be added. Once an order has been approved for printing, even if it was within hours, we cannot increase or decrease the quantity ordered and still ensure your order is processed correctly and in a timely manner.
Shipping | I am not responsible for a package once it has been given to the Post Office. That is why I only ship with methods that are track-able such as, UPS & FEDEx
Timeline | A timeline and estimated completion date will be included in your contract. We strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. We will not be responsible for not meeting deadlines due to delayed client action or response. Panel invitations usually take 2-4 weeks from approval of proof. Pocket invitations can take 2-6weeks. Smaller items can take 3 days to 3 weeks depending on how many orders are ahead of you when you order.
If I designed my own invitation, can you print it for me? | At this time, we do not digitally print invitation or stationery work from anyone other than the staff at aDORAble Designs by Candice.
Return Policy | There are no refunds or returns of any custom printed items due to their personalized nature. NO exceptions.
Rush Orders | Orders may be considered RUSH if they are needed within a 4 – 5 week turnaround. Rush orders are accepted depending on our availability and the requirements of the project at the time the order is placed. Rush orders will add a charge of 20% to your order total. Final payment is due when your order is approved for production. Rush orders payments are due in full at the time of ordering.
Samples | By their very nature, all invitations are custom made on demand for each individual, we can not guarantee samples are available at all times. If we do have available the cost is $10/suite + the cost of shipping.
Turnaround Time | Throughout most of the year, the typical turnaround for aDORAble invitation suites once the proofs have been approved to print is 2-3 weeks. We can finish invitations sooner than that, but it will be at our discretion depending on the current workload and deadline schedule. For items other than wedding invitations, the turnaround is typically 1-3 weeks depending on the design and whether or not any specialty materials need to be ordered or assembled.